Refund policy

Digital Products Return Policy:

Due to the nature of our products being digital and downloadable, we cannot offer any returns, refunds, or exchanges once the purchase has been completed. Once a digital product has been purchased, we are unable to cancel the order. Therefore, please ensure that you review your order carefully before completing the purchase.

In the event that you encounter issues with accessing or downloading the digital product you purchased, please contact our customer support team at theprintedsmile@gmail.com. We will make every effort to resolve the issue promptly and ensure that you receive the product you purchased.

If you encounter any issues or need assistance with using Canva.com, the editing website used for our digital products, please contact Canva.com directly for support. PrintedSmileShop.com is not responsible for any problems or limitations associated with the use of Canva.com. Please review our detailed guide for using Canva.com to edit our templates. You can find this in our FAQ section. 

Please note that it is the customer's responsibility to understand that our digital templates are designed to be edited using Canva.com, an online graphic design platform. Before making a purchase, please ensure that you have read and understood the item description, which includes information about using Canva.com for editing purposes.

We do not offer refunds or compensation for any issues that may arise during the printing process. It is the customer's responsibility to ensure that they have the necessary equipment, resources, and expertise to handle the printing of our digital products.